Privacy Policy

Last updated: September 17, 2026

Saunoa (“we,” “us,” “our”) respects your privacy. This policy explains what personal information we collect when you visit our website or book a session, how we use it, and the choices you have. It applies to our locations in Toronto and Ottawa and to saunoa.ca.

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

👉 In simple terms: This explains what we collect, why, and your choices. We follow Canadian privacy law.

Information We Collect

Booking and account information. When you book a session, we collect your name, email address, phone number, and the details of your booking.

Payment information. Payments are processed by our booking and payment providers. We do not store your full card number on our own systems.

Waiver and health-related information. Before your first session, you complete a liability waiver. This may include information relevant to your safety during heat and cold exposure. We use it only to keep you safe and to meet our legal and insurance obligations.

Communications. If you email us, sign up for our newsletter, or leave a review, we keep a record of that.

Website and analytics data. When you visit our website, we automatically collect standard technical data such as your device type, browser, pages viewed, and how you found us. We collect this through cookies and analytics tools, described below.

👉 In simple terms: We collect your booking details, payment info (handled by our providers, not stored by us), your signed waiver, your messages, and basic website usage data.

How We Use Your Information

We use your information to:

Take and manage your bookings and payments.
Send booking confirmations, reminders, and service updates.
Keep you safe during your session and meet our insurance and legal obligations.
Respond to your questions and requests.
Send marketing emails and offers, where you have agreed to receive them.
Understand how our website and business are performing, and improve them.

👉 In simple terms: We use your info to run your bookings, keep you safe, reply to you, send marketing you opted into, and improve the business.

Booking and Payment Providers

We use Mariana Tek (operated by Xplor Technologies) to manage bookings, schedules, memberships, passes, and payments. When you book, your information is processed through their platform under their own privacy terms. Card payments are handled by their payment processor. We recommend reviewing Xplor’s privacy policy for details on how they handle your data.

👉 In simple terms: Our booking and payments run on Mariana Tek (Xplor). Your booking data goes through them under their privacy terms.

Email, SMS, and Marketing

We only send marketing emails to people who have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time. Even if you unsubscribe from marketing, we will still send you essential emails about a booking you have made, such as confirmations and reminders.

If you opt in to text messages, we use them to send booking reminders, account alerts, and the occasional offer. You can stop them anytime by replying STOP. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

👉 In simple terms: We only message people who opt in, and you can unsubscribe from email or reply STOP to texts anytime. You’ll still get booking confirmations and reminders. We never share your mobile info with anyone for their own marketing.

Cookies and Analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and measure traffic. We use:

Google Analytics (GA4) to understand how visitors use our site.
Meta Pixel to measure the performance of our advertising and reach relevant audiences.

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

👉 In simple terms: We use cookies and tools like Google Analytics and Meta Pixel to measure traffic and ads. You can manage cookies in your browser.

We do not sell your personal information. We share it only with:

Service providers who help us run our business, such as our booking platform, email provider, and analytics tools, and only for the purposes described here.
Anyone we are required to share it with by law, or to protect the safety and rights of our guests, staff, or business.

👉 In simple terms: We never sell your data. We only share it with the providers who help us operate, or when the law requires it.

Data Retention

We keep your personal information only as long as we need it for the purposes above, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

👉 In simple terms: We keep your data only as long as we need it, then delete or anonymize it.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect your information. No system is perfectly secure, but we work to keep your data safe and to limit access to it.

👉 In simple terms: We take reasonable steps to keep your data safe, though no system is ever perfectly secure.

Your Rights

You have the right to:

Ask what personal information we hold about you.
Ask us to correct information that is wrong or out of date.
Withdraw your consent to marketing at any time.
Ask us to delete your information, subject to any legal or safety obligations we have to keep it.

To make a request, contact us using the details below. We may need to confirm your identity first.

👉 In simple terms: You can ask to see, correct, or delete your data, or opt out of marketing. Just contact us.

Children

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under the age of majority without the consent of a parent or guardian.

👉 In simple terms: Our services are for adults. We don’t knowingly collect data from minors without a guardian’s consent.

Changes to This Policy

We may update this policy from time to time. The current version is always posted on this page, with the date it was last updated.

👉 In simple terms: We can update this policy. The latest version always lives here.

Contact

For any privacy question or request, contact us at toronto@saunoa.ca (Toronto) or ottawa@saunoa.ca (Ottawa).

1001267723 Ontario Inc.
600 Fleet Street, Unit 703
Toronto, ON M5V 1B7