Operations Manager
- Locations
- Toronto and Ottawa
- Type
- Full-time, seasonal in Toronto (November start). Full-time year-round in Ottawa (October start).
- Pay
- Starting at $25.00/hour plus perks
Saunoa is looking for an organized, grounded and proactive Operations Manager to lead daily floating sauna operations on the waterfront in Toronto and Ottawa. In this role you oversee a passionate team of 5 to 8 Sauna Hosts, manage site logistics, handle scheduling and inventory, and keep our hot-and-cold contrast therapy experience running at the highest standard of hospitality, warmth and safety.
Key Responsibilities
Team Leadership and Support
Lead, mentor and schedule a team of 5 to 8 Sauna Hosts. Run hiring, onboarding and performance reviews, and build a supportive, accountable team culture.
Scheduling and Payroll
Build weekly rosters that balance the morning shift (6:30 AM to 2:30 PM) and the evening shift (2:15 PM to 10:15 PM), track hours, arrange shift coverage, and process bi-weekly payroll reports.
On-Site Shifts
Work a minimum of three shifts per week on site.
Inventory and Supplies
Monitor, order and manage stock of essential oils, firewood and heating materials, towels, cleaning supplies and guest amenities so nothing runs short.
Facility Oversight
Keep daily opening and closing procedures, temperature controls, sanitation standards and maintenance running smoothly across the sauna and cold plunge units.
Guest Care Escalation
Act as the primary point of contact for complex guest inquiries, feedback and site incidents, holding to Saunoa's values of community and wellness.
Tech and Admin
Keep operations, team communication and task checklists organized in our internal tools, Connecteam, Periode and GSuite.
Requirements
Experience
One to two or more years of supervisory or managerial experience in hospitality, wellness, physical recreation or customer service.
Administrative Skills
Proven ability to manage shift scheduling, basic payroll administration, and inventory and vendor orders.
Physical Ability
Comfortable working on site in varying outdoor temperatures (hot sauna and cold environments), standing for extended periods, and lifting up to 20 lbs.
Schedule Flexibility
Available across mornings, evenings and weekends to oversee operations during peak guest traffic.
Certifications
CPR/AED with First Aid, which can be obtained during onboarding.
Shifts
Morning Shift
6:30 AM to 2:30 PM, Monday through Sunday.
Evening Shift
2:15 PM to 10:15 PM, Monday through Sunday.
On-Site Minimum
At least three shifts per week on site, covering mornings, evenings and weekends during peak guest traffic.
Season
Seasonal in Toronto starting in November. Full-time year-round in Ottawa starting in October.
Compensation and Perks
Starting Wage
$25.00 per hour, with room for growth based on performance metrics and reviews.
Sauna Access
Unlimited standby access to floating sauna sessions.
Discounts
Family and friends discounts, plus retail discounts.
Development
Leadership training and paid team connection events.